Streamline HR and Legal Workflows for Seamless Service and Efficiency

HR Service Delivery (HRSD)

ServiceNow’s HR Service Delivery (HRSD) streamlines HR processes and enhances employee experiences by automating and digitizing HR services. Key features include: 

  • Case Management: Tracks and manages employee inquiries and HR cases for quick resolution. 
  • Knowledge Management: Provides self-service access to HR policies, benefits, and resources, reducing the need for HR intervention. 
  • Employee Service Center: A centralized hub for employees to access HR services, requests, and information. 
  • Onboarding: Automates the employee onboarding process, improving efficiency and engagement for new hires. 
  • Benefits Management: Streamlines benefits enrollment, changes, and inquiries, improving accuracy and employee satisfaction. 
  • Document Management: Digitizes and securely manages HR documents for easy access and compliance. 
  • Workforce Management: Helps track and manage employee performance, development, and retention. 

HRSD empowers HR teams to focus on strategic initiatives while delivering seamless, efficient, and personalized services to employees. 

Legal Service Delivery (LSD)

ServiceNow's Legal Service Delivery (LSD) streamlines legal operations by automating case and matter management in a secure environment. Key features include: 

  • Case Management: Organizes and tracks legal requests and cases, ensuring timely and accurate resolution. 
  • Workflows and Automation: Automates repetitive tasks and approval processes to increase efficiency and reduce errors. 
  • Risk and Compliance Management: Ensures legal processes meet regulatory standards and internal policies. 
  • Centralized Request Management: Allows legal teams to efficiently manage requests and provides visibility into the status of each case. 
  • Reporting and Analytics: Provides insights into legal operations, helping to optimize workflows and measure performance. 

LSD enhances the ability of legal teams to deliver high-quality services while maintaining compliance and reducing administrative bottlenecks.