Optimize Information Technology Operations, Assets, and Services

IT Service Management (ITSM)

ServiceNow’s IT Service Management (ITSM) is designed to automate and streamline IT service processes, enhancing efficiency and user experience. Key features include: 

  • Incident Management: Quickly resolves IT issues to minimize disruptions. 
  • Problem Management: Identifies and addresses root causes of recurring incidents. 
  • Change Management: Manages IT changes to reduce risks and ensure smooth transitions. 
  • Service Catalog: Simplifies service requests for users, improving accessibility. 
  • Knowledge Management: Provides a centralized resource for faster issue resolution. 
  • Configuration Management Database (CMDB): Tracks IT assets and their relationships, offering a unified view of IT operations. 
  • Service Level Management: Ensures IT services meet agreed-upon performance standards. 
  • Enhanced Reporting Tools: Give insights into performance and customer satisfaction, allowing your IT team to focus on strategic improvements rather than firefighting. 

        By integrating these features, ServiceNow ITSM improves service delivery, reduces costs, and aligns IT with business goals. 

        IT Operations Management (ITOM)

        ServiceNow's IT Operations Management (ITOM) helps organizations optimize and automate their IT infrastructure, improving service delivery and operational efficiency. Key features include: 

        • Event Management: Proactively identifies and addresses potential IT issues before they impact services. 
        • Cloud Management: Manages cloud resources and services, providing visibility and control over hybrid environments. 
        • Discovery: Scans and identifies all IT assets, ensuring accurate configuration management. 
        • Service Mapping: Visualizes relationships between IT components and business services to improve impact analysis. 
        • Operational Intelligence: Uses machine learning to predict and resolve potential IT issues before they arise. 

          ITOM provides end-to-end visibility and control over IT operations, ensuring the health and performance of IT services, and supporting business continuity. 

          Software Asset Management (SAM)

          ServiceNow’s Software Asset Management (SAM) helps organizations optimize software usage, reduce costs, and ensure compliance. Key features include:

          • License Optimization: Tracks software usage to eliminate unused licenses and maximize value.
          • Compliance Management: Identifies and mitigates risks of non-compliance with licensing agreements.
          • Software Discovery: Provides visibility into installed software across the enterprise.
          • Automation: Streamlines software requests, approvals, and provisioning to save time.
          • Vendor Audits: Prepares organizations with accurate data to navigate software vendor audits effectively.

          By integrating these capabilities, SAM reduces overspending, ensures compliance, and empowers better software asset decisions.

          Hardware Asset Management (HAM)

          ServiceNow’s Hardware Asset Management (HAM) streamlines the lifecycle of hardware assets, ensuring efficiency, compliance, and cost control. Key features include:

          • Asset Tracking: Provides real-time visibility into hardware inventory across the organization.
          • Lifecycle Management: Manages procurement, deployment, maintenance, and decommissioning of assets.
          • Compliance Monitoring: Ensures adherence to asset policies and regulatory requirements.
          • Cost Optimization: Identifies underutilized assets to reduce wastage and unnecessary spending.
          • Integration with ITSM: Links hardware assets to incidents and changes, improving service delivery.

          By leveraging HAM, organizations achieve better asset utilization, streamlined operations, and reduced operational costs.